Refund Policy

Last Updated: 02 July 2024

At Infinity Prosoft, we strive to provide our clients with high-quality web services and customer satisfaction. However, if you are not satisfied with our services, we offer a fair and transparent refund policy. Please read the following terms and conditions regarding our refund policy.

1. General Refund Policy

1.1 Service Satisfaction:

• If you are not satisfied with the services provided, you may request a refund. Our team will review your request and determine eligibility for a refund based on the criteria outlined below.

1.2 Eligibility for Refund:

• Refunds are only available for services that are explicitly covered by this policy. Customized or personalized services are typically non-refundable, unless otherwise specified in a service agreement.

2. Refund Eligibility Criteria

2.1 Service Cancellations:

• If a service is canceled by the client before the commencement of work, a full refund will be issued.
• If a service is canceled by the client after work has commenced but before completion, a partial refund may be issued based on the amount of work completed.

2.2 Non-Delivery of Service:

• If Infinity Prosoft fails to deliver the agreed-upon services within the specified timeframe, you may request a full refund.

2.3 Dissatisfaction with Service:

• If you are dissatisfied with the quality of the service provided, you may request a refund within 30 days of service delivery. Refunds will be considered on a case-by-case basis and may be partial, depending on the nature of the dissatisfaction and the extent of services rendered.

2.4 Duplicate Payment:

• In the event of a duplicate payment, Infinity Prosoft will refund the extra payment promptly upon verification.

3. Process for Requesting a Refund

3.1 How to Request a Refund:

• To request a refund, please contact our customer support team at refund@infinityprosoft with the following information:
  • Your name and contact information
  • Details of the service purchased
  • The reason for the refund request
  • Any supporting documentation or evidence

3.2 Review and Response:

• Our team will review your refund request and respond within 10 business days. We may request additional information or documentation to process your request.

3.3 Refund Processing Time:

• Approved refunds will be processed within 10 business days of approval. Refunds will be issued to the original payment method used at the time of purchase.

4. Non-Refundable Services

4.1 Customized Services:

• Customized or personalized services that require significant time and resources are generally non-refundable. This includes, but is not limited to, custom web development, bespoke design projects, and tailored digital marketing strategies.

4.2 Third-Party Services:

• Any services or products purchased from third-party vendors through Infinity Prosoft are subject to the refund policies of those third parties and are not covered by this refund policy.

5. Changes to This Refund Policy

Infinity Prosoft reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.

6. Contact Information

If you have any questions or concerns about this refund policy, please contact us at:

Address – 136, Mirpur, Meerut, Uttar Pradesh INDIA 250502

Phone Number +91 95574 12719

Email Address-refund@infinityprosoft.in

By using our services, you acknowledge that you have read, understood, and agree to be bound by this refund policy.